OpsArmy helped draft invoices and collect payments effectively

Customer Overview & Challenge

A professional biohazard remediation company partnered with OpsArmy to streamline their invoicing and collections operations. Facing delays in receivables and a growing backlog, they needed a reliable partner to manage administrative billing workflows and ensure consistent follow-up without burdening their internal team.

What We Did

OpsArmy delivered a fully managed billing and collections solution to meet their needs:

• End-to-end ownership: We took full responsibility for drafting invoices, tracking payments, and handling collection follow-ups—ensuring accuracy and timeliness across every step.

• Workflow execution and optimization: Our operations team followed established billing processes while identifying and addressing inefficiencies to reduce delays and administrative overhead.

• Integrated updates and tracking: Real-time updates and status reporting kept the client informed without requiring hands-on oversight.

• Continuous process management: We ensured performance consistency and adapted to operational needs, enabling reliable, scalable support as volumes increased.

Key Business Impacts

• Significant improvement in collections and receivables turnaround.

• Consistent billing follow-through and improved documentation accuracy.

• Reduced operational backlog through proactive task execution.

• Internal teams regained focus on field operations and service delivery.

• Real-time updates ensured transparency without operational burden.

Customer Feedback

This feedback from the client reflects their confidence in OpsArmy’s ownership, responsiveness, and attention to detail throughout the engagement.

OpsArmy’s support has been seamless—always on top of things, always responsive. The team consistently follows through on invoicing, collections, and system updates, which has made a noticeable difference in our day-to-day. We’ve received ongoing acknowledgements like “great job,” “💯👍 thx,” and “copy thanks”—simple but clear signals that the work is being done right and making an impact.