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Call Centers Hiring in Houston, Texas: Where to Find the Best Jobs Now

  • Writer: DM Monticello
    DM Monticello
  • 4 days ago
  • 7 min read


Houston, Texas isn’t just known for energy, healthcare, and space tech—it’s also a booming hub for customer support. With hundreds of companies operating call centers in the area, and many offering remote roles, Houston is packed with opportunities for job seekers looking to break into customer service or level up in the field.

In this guide, we’ll explore:

  • Why Houston is ideal for call center jobs

  • The types of roles available

  • Who’s hiring right now

  • Where to apply and how to stand out



Why Houston Is a Major Hub for Call Center Jobs

Access to Talent and Infrastructure

Houston is the fourth-largest city in the U.S., with over 7 million people in the greater metro area. This gives companies access to:

  • A large, skilled, and diverse labor force

  • Robust public transportation options

  • Affordable real estate and office space

Large corporations often set up call centers in cities like Houston because they can staff them with qualified candidates quickly and at scale.


Low Cost of Business and Office Space

Compared to other metro areas, Houston offers relatively low overhead costs for employers. This includes:

  • Cheaper commercial leasing options

  • Lower labor costs than coastal cities

  • Fewer barriers to entry for startups and small businesses

This business-friendly environment makes Houston a go-to for companies expanding support operations.


Bilingual Workforce and Customer Diversity

Houston is one of the most diverse cities in America, with a large population of bilingual and multilingual speakers—especially in Spanish, Vietnamese, and Mandarin. Call centers love this because:

  • Bilingual reps increase customer satisfaction

  • Employers can serve a broader client base

  • There’s strong demand for Spanish-speaking support roles

Related: How to Build a Scalable Marketing Operation



Types of Call Center Jobs Available

Whether you're looking to get your foot in the door or you’re an experienced team lead, Houston has plenty of options across different industries and formats.


Inbound vs Outbound Roles

Most call center jobs fall into one of two categories:

  • Inbound: Reps handle incoming calls from customers, usually for support, billing, or order tracking.

  • Outbound: Reps make outgoing calls—often in sales, follow-ups, or collections.

Some companies combine both into blended roles, depending on need and business model.


Customer Service, Sales, and Tech Support

Common job titles include:

  • Customer Service Representative (CSR)

  • Call Center Agent

  • Inside Sales Representative

  • Technical Support Specialist

  • Call Center Team Lead or Supervisor

Industries hiring for these roles include:

  • Retail and eCommerce

  • Healthcare and insurance

  • Telecom and internet providers

  • Financial services and fintech


Remote and Hybrid Call Center Jobs

The pandemic permanently shifted how call centers operate. Many companies now offer:

  • Fully remote support jobs

  • Hybrid roles with occasional in-office meetings

  • Flexible scheduling, especially for 24/7 support needs

These jobs are ideal for:

  • Parents or caregivers

  • People without transportation

  • Candidates looking to work from home



Top Companies Hiring in Houston Call Centers

National Brands with Support Hubs in Houston

Several major corporations run support operations in the Houston metro area, including:

  • AT&T

  • Comcast

  • T-Mobile

  • Bank of America

  • Amazon

These employers offer:

  • Call center jobs with benefits

  • Advancement into supervisory or training roles

  • Seasonal or part-time options during busy periods


Healthcare and Insurance Providers

Houston’s booming healthcare industry creates strong demand for support in areas like:

  • Patient billing

  • Claims processing

  • Appointment scheduling

  • Insurance verification

Top employers hiring call center reps include:

  • UnitedHealth Group

  • Aetna

  • Memorial Hermann Health System

  • MD Anderson Cancer Center

Many of these companies look for candidates with HIPAA knowledge and excellent phone communication skills.


Remote-First Companies Seeking Texas Talent

Many distributed companies hire remote call center agents and give preference to candidates in Central Time (CST), which includes Houston. These may include:

  • SaaS and tech startups

  • eCommerce customer support teams

  • B2B services and virtual assistant firms

Some of these roles are listed directly on company websites, while others go through platforms like OpsArmy, which pre-screens and matches candidates to fully remote roles.



Where to Find Call Center Job Listings in Houston

You know which roles are available and who’s hiring—but where should you look to actually apply?

Here are the top resources for finding call center jobs in Houston, from local boards to national platforms.


Local Job Boards and Staffing Agencies

Houston is home to several agencies and hiring platforms that specialize in customer service and call center staffing. Check these out:

Staffing agencies often fill temp-to-hire or contract-based roles, which can be a great way to build experience or transition into full-time work.


LinkedIn, Google Jobs, and Indeed

National job sites remain key tools in your search:

  • LinkedIn: Use filters like “customer support Houston” or “remote call center jobs in Texas.” Set alerts to be first in line.

  • Indeed: Filter by salary, urgency, remote status, or employer. Look for listings with “urgently hiring” tags.

  • Google Jobs: Type in “call center jobs Houston TX” and scroll through aggregated listings from various sites.

Use terms like:

  • “Call center representative Houston”

  • “Customer support agent Texas remote”

  • “Work from home call center Houston”

Read: Is LinkedIn a Job Board?


Community Colleges and Workforce Resources

Check the career services centers of:

  • Houston Community College (HCC)

  • Lone Star College

  • San Jacinto College

These schools often post job listings, hold career fairs, and partner with local businesses to help students and community members find customer service roles.



How to Get Hired Fast in a Houston Call Center

Call center jobs are high-volume and fast-moving, which means you can get hired quickly—if your application is polished and specific.


Resume Tips for Customer Support Roles

Keep your resume focused on:

  • Communication skills

  • Problem-solving examples

  • Call-handling experience

  • Any CRM or ticketing software used (e.g., Salesforce, Zendesk, HubSpot)

If you're bilingual, make sure that’s clearly stated near the top of your resume.


Interview Prep and Soft Skills to Showcase

Call center employers value:

  • Active listening

  • Empathy

  • Time management

  • Conflict resolution

Prepare examples using the STAR method (Situation, Task, Action, Result). Be ready to answer:

  • “Tell me about a time you de-escalated a difficult call.”

  • “How do you handle back-to-back conversations?”

You may also be asked to complete a typing speed or scenario-based test.

Explore: What Is a Job Board?


Certifications That Can Help You Stand Out

While not required, certifications like these can strengthen your resume:

  • Customer Service Certification (offered by ICSA or HubSpot Academy)

  • Call Center Representative Training (available via Coursera or local colleges)

  • HIPAA Certification for healthcare-related support roles

You can even list completed courses from platforms like LinkedIn Learning or Udemy to show initiative.



Prefer Working from Home? Try OpsArmy

Remote call center jobs are one of the fastest-growing job categories, and many Houston residents prefer working from home to avoid traffic and reduce expenses.

Here’s how OpsArmy can help you get hired faster—without applying to dozens of listings.


What Is OpsArmy?

OpsArmy connects job seekers with vetted remote roles in:

  • Customer service

  • Admin assistance

  • Sales support

  • Technical helpdesk

  • Virtual reception

We do the heavy lifting: sourcing roles, pre-vetting companies, and matching them with people who are ready to work—like you.


Why Houston Candidates Stand Out

Houston-based candidates are attractive to employers because:

  • They’re located in a prime U.S. time zone (CST)

  • The region has a bilingual, customer-centric workforce

  • Remote teams benefit from Houston’s tech infrastructure

OpsArmy specializes in matching Texas-based professionals with global opportunities—often in fast-growing startups, agencies, and eCommerce brands.


How to Get Started

  1. Visit OpsArmy.com

  2. Submit your availability, experience, and skills

  3. Get matched with remote support jobs (with training, if needed)

  4. Interview and start working—no cold applications required

This saves you hours of job board scrolling and increases your chances of landing a quality, long-term position.



Ready to Get Hired in Houston’s Call Center Scene?

Houston’s job market is diverse, active, and ready for motivated talent—especially in customer service and support roles. With companies from healthcare to telecom hiring every week, there’s never been a better time to step into a call center career in Houston.

You have options:

  • In-office roles with national brands

  • Healthcare-related call centers with benefits

  • Remote jobs with flexible hours and training support

If you're ready to take the next step, let OpsArmy match you with high-quality, remote-first employers that value your time and skills.

No guessing. No job board overwhelm. 



Frequently Asked Questions

What are the top call center jobs hiring in Houston?

The most in-demand roles include:

  • Inbound customer service agents

  • Bilingual call center reps

  • Healthcare support specialists

  • Tech support associates

  • Inside sales and appointment setters


Can I work remotely for a call center job in Texas?

Yes. Many companies now offer:

  • Fully remote call center roles

  • Hybrid options with flexible shifts

  • Remote roles with paid training and benefits

See also: How to Scale Your Business with Virtual Assistants


What does a call center representative earn in Houston?

According to BLS.gov, the average hourly rate for a customer service rep in Houston ranges from $16 to $22/hr, with potential bonuses in sales roles. Bilingual and experienced reps often earn more, especially in healthcare and tech sectors.



Conclusion

Houston is full of call center opportunities—whether you’re a seasoned support pro or just starting your career. From major corporations to healthcare providers and remote-first teams, there’s no shortage of companies hiring in Houston call centers right now.

And if you're tired of sifting through endless listings, let OpsArmy simplify your search. We connect Houston-based professionals with remote jobs in customer support, admin, and beyond—fast.



About OpsArmy

OpsArmy helps companies build remote customer support teams by connecting them with pre-vetted professionals from across the globe. Whether you're in Houston or working from home, we make it easy to get matched, trained, and hired—without the hassle. 👉 Start your journey at www.operationsarmy.com



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